At Diplomat Global Express, we pride ourselves on being accessible 24/7. Whether you are looking for a shipping quote, need help with customs documentation, or want to track a high-priority delivery, our global support team is standing by.
Don’t leave your delivery to chance.
Trust the experts at Diplomat Global Express. For general questions about our services, transit times, or corporate partnerships fill the form bellow
FAQ’s
have any questions for us?
Find quick answers to the most common questions about our global shipping and logistics services.
How do I track my shipment?
Once your package is registered, you will receive a 14-digit tracking number via email. Simply enter this number on our [Track Page] for real-time updates.
How long does international delivery take?
Express Delivery: 3–5 business days.
Standard Shipping: 7–14 business days. (Note: Delivery times may vary based on customs processing at the destination country.)
What should I do if my package is delayed?
While we strive for 99.9% on-time delivery, delays can occur due to weather or customs inspections.
What if my Tracking is delayed or shows error ?
If your tracking status hasn’t updated in 48 hours, please contact our 24/7 support team.
Are there hidden fees?
No. Our quotes are transparent. However, please note that international shipments may be subject to local import duties and taxes set by the destination country’s government.
How do you calculate shipping rates?
Rates are based on the higher of the actual weight or volumetric weight (Length x Width x Height / 5000) of your parcel.
Can you handle customs clearance for me?
Absolutely. Our team acts as your broker, preparing all necessary “Bill of Lading” (BOL) documents and navigating local regulations to ensure a smooth transition through customs.
What items am I not allowed to ship?
For safety and legal reasons, we do not ship:
Illegal substances or counterfeit currency
Hazardous/Flammable materials (Aerosols, gasoline, etc.)
Perishable food items (unless via specialized cold-chain service)